Terms of Service

These Terms of Service ("Terms") are an agreement between you and Shasta Technology Services ("Shasta Technology Services," "we," "us," or "our"). They apply to your use of this website and to any services, quotes, proposals, and deliverables we provide. By using this site or by engaging us for work, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind that organization.

These Terms are provided for general use and are not legal advice. If a signed proposal, statement of work, or separate written agreement between us conflicts with these Terms, that signed document controls for the project it covers.

1. Definitions

• Services means website design and development, web application development, scripting and automation, IT consulting, hosting, and related work we provide.
• Deliverables means the specific work products we create for you under a project.
• Project means a defined engagement described in a quote, proposal, or statement of work.
• Client content means text, images, logos, data, and other materials you provide to us.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to engage our Services. Our Services are intended for businesses and organizations.

3. Our services and scope

The scope, deliverables, timeline, and price for a Project are defined in the quote or proposal we provide and you approve before work begins. Work outside that agreed scope (commonly called "scope creep") is not included and will be quoted separately as a change request. Prices shown on this website are starting points and may change based on the scope, complexity, and requirements of your Project.

4. Change requests and revisions

A Project includes a reasonable number of revision rounds as described in its proposal. Additional revisions, new features, or changes to previously approved work may increase the price and timeline. We will let you know before performing billable extra work.

5. Quotes, fees, deposits, and payment

• Build fees are quoted per Project. Unless stated otherwise, a non-refundable deposit may be required before work begins, with the balance due at agreed milestones or on completion.
• Introductory or promotional pricing is offered at our discretion, applies to new Projects, and may change or end at any time.
• Invoices are due by the date stated on the invoice. We may charge reasonable late fees or suspend work on past-due accounts.
• You are responsible for any taxes associated with the Services, other than taxes on our income.
• Prices for recurring Services (such as hosting) may be adjusted for future billing periods with advance notice.

6. Refunds

Deposits and fees for work already performed are non-refundable. If you cancel a Project in progress, you remain responsible for the value of the work completed up to the cancellation. Recurring fees already billed for a current period are not refundable, though you may cancel future renewals as described below.

7. Client responsibilities and delays

• Provide accurate information and the Client content, assets, and access we need, in a timely manner.
• Review drafts and provide consolidated feedback or approvals within a reasonable time.
• Maintain your own copies of any materials you provide to us.

Timelines assume timely responses and materials from you. If a Project stalls due to a lack of response or content for 30 days or more, we may treat it as inactive, invoice for work completed, and require a restart fee to resume.

8. Hosting and recurring services

• Websites we build require an active hosting plan to remain online. Hosting is billed monthly, annually, or multi-year, as you select.
• Recurring plans renew automatically for the same term unless you cancel before the renewal date. You may cancel future renewals by contacting us.
• If a hosting payment lapses, your site may be suspended or taken offline until the balance is current, and restoring a suspended site may involve a fee.
• Custom web applications may have separate hosting and infrastructure requirements, which are quoted per Project.

9. Domains and third-party accounts

Where practical, we recommend that domain names and key third-party accounts (such as registrars, analytics, or payment processors) be registered in your name and owned by you. Third-party services are governed by their own terms, and we are not responsible for their availability, pricing, changes, or actions.

10. Intellectual property

Upon full payment for a Project, you own the final Deliverables we created specifically for you. We retain ownership of, and you receive a non-exclusive license to use as part of your Deliverables, our pre-existing and reusable materials, including frameworks, libraries, templates, tools, and know-how. Third-party and open-source components remain subject to their own licenses. Until a Project is paid in full, all rights in the Deliverables remain with us.

11. Client content and licenses

You retain ownership of your Client content and grant us a license to use it as needed to perform the Services. You represent that you own or have the rights to all Client content and that our use of it will not infringe any third party's rights or violate any law.

12. Portfolio and publicity

We may identify you as a client and display general, non-confidential examples of work we created for you in our portfolio and marketing. If you prefer we not do this, tell us in writing and we will honor your request.

13. Acceptable use and prohibited content

You agree not to use our Services, or ask us to build or host content, that:

• is illegal, infringing, defamatory, or harmful;
• contains malware, or is used for phishing, spam, or fraud;
• violates the rights or privacy of others; or
• violates the terms of any third-party service used in your Project.

We may suspend or terminate Services used in these ways.

14. Your legal compliance

You are responsible for your business's compliance with laws that apply to your website or application, including privacy, accessibility, consumer protection, and e-commerce laws. We build with good practices in mind and can advise, but we do not provide legal or regulatory compliance guarantees.

15. Backups and data

We take reasonable steps to protect and back up hosted sites, but you are responsible for keeping your own copies of important content and data. We are not liable for data loss caused by third-party services, your own actions, or events outside our reasonable control.

16. No guarantee of results

We do not guarantee specific business outcomes, search-engine rankings, traffic, revenue, or uninterrupted or error-free operation. Search engines, browsers, and third-party platforms change over time and are outside our control.

17. Security

We apply reasonable, industry-aware security practices, but no website, application, or system is perfectly secure. We cannot guarantee that Services will be immune from unauthorized access or every vulnerability.

18. Confidentiality

Each party agrees to protect the other's non-public information shared for a Project and to use it only to perform or receive the Services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

19. Warranty and defect remediation

We will make reasonable efforts to correct defects in our Deliverables that you report within 30 days after delivery, at no additional charge, where the defect results from our work. Outside that window, or for issues caused by changes made by you or a third party, corrections are billable. Except as expressly stated, the Services and this website are provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

20. Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, and costs arising out of your Client content, your use of the Deliverables, your business, or your breach of these Terms, to the extent permitted by law.

21. Limitation of liability

To the fullest extent permitted by law, Shasta Technology Services will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data. Our total liability for any claim relating to a Project or the Services will not exceed the amount you paid us for the Project giving rise to the claim (or, for recurring Services, the amount you paid in the three months before the claim).

22. Suspension and termination

Either party may end a Project engagement with written notice. We may suspend or terminate Services for non-payment, prohibited use, or breach of these Terms. On termination, you remain responsible for fees for work performed and for any non-cancelable third-party costs we incurred for you. Sections that by their nature should survive termination (including intellectual property, confidentiality, indemnification, and limitation of liability) will continue to apply.

23. Force majeure

Neither party is responsible for delays or failures caused by events beyond its reasonable control, such as outages, natural disasters, labor disputes, or actions of third-party providers.

24. Independent contractor

We provide the Services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us.

25. Assignment

You may not assign these Terms or a Project without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

26. Dispute resolution and governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Before filing a claim, the parties agree to first try in good faith to resolve any dispute informally by contacting each other. Any unresolved dispute will be handled in the state or federal courts located in California, and you consent to their jurisdiction and venue. Each party waives any right to participate in a class or representative action to the extent permitted by law.

27. Miscellaneous

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with any signed proposal or statement of work, are the entire agreement between us regarding the Services and supersede prior discussions. You consent to receive communications and agreements from us electronically.

28. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "last updated" date above. Continued use of the site or our Services after a change means you accept the updated Terms.

29. Contact us

Questions about these Terms? Reach us at [email protected]. We are based in Redding, California.